FAQS


  • What is Tixpire?
    • Tixpire is a ticketing platform where users can purchase tickets to ANY event on a Payment Plan. If you don't see your event, fill out our EVENT REQUEST FORM and we will create a listing for you!
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  • What all does Tixpire put on Payment Plans?
    • As a customer, you can put ANY event ticket to ANY type of event on a Payment Plan. This includes music festivals, concerts, comedy events, sporting events, travel events from our partners, and even special events like skydiving and some certifications. Just read the next bullet to see how!
  • How do I buy tickets?
    • Here's our HOW TO Page  - Fill out the form on our EVENTS Tickets page and we will make sure you get the tickets you want.
    • How do I know you guys are legitimate?
      • Before you make any payments you will be prompted to acknowledge our legal disclosures. Those disclosures protect us as well as you. We value you as a customer, so read through as much as you can, and please feel free to contact us at any point if you feel uneasy about making a purchase.
    • What happens if I miss a payment
      • If a payment is missed you will be sent a follow-up email to update any payment method you have on file. after 48 hours your tickets will be removed from the payment plan and you will have the chance to pay in full or forfeit the tickets to Tixpire without a refund of any payments you have already made.
    • How many payments do my tickets get broken down into?
      • Payments are either once a month, or twice a month for up to three months before an event.
    • What kind of tickets can I buy?
      • We will purchase tickets from any legitimate site for any event your heart desires. We do not place plane or hotel costs on payment plans, but we are happy to answer any questions you have if you are unsure. Simply email us at contact@tixpire.com. NOTE: Tixpire will not purchase tickets from any illegitimate website in order to reduce risk to both Tixpire and you as our valued customer.
    • Do you put other things on payment plans?
      • Tixpire currently only puts event tickets on Payment Plans. if you have questions about an event, send us an email at contact@tixpire.com and see if it qualifies!
    • How do my tickets get delivered to me?
      • All E-tickets will be transferred or e-mailed upon verification of a terms final payment. Any physical ticket will be mailed directly to you upon a terms final payment. All tickets will be promptly sent to you in order to ensure you make it to your event completely stress-free.
    • Where are you located?
      • Our HQ is located in the city of Austin, right in the heart of Texas.
    • How can I get a hold of you?
      • Feel free to contact us at any time by emailing us at contact@tixpire.com. We will get back to you within a few hours of your submission.
    • I need to update my payment info, How can I do that?
      • Payment Info can be updated in the payment portal you used directly. DO NOT email anyone your updated payment info. If you need assistance please email us at contact@tixpire.com and we will direct you to the appropriate portal for you to securely update your information.
    • I need to change my shipping address, How can I do that?
      • Your shipping address can be updated via email or an order invoice. Simply email us at contact@tixpire.com with the subject "Order Update," and we will make sure your tickets get to the right address!
    • What does Ticket Insurance do for me?
      • Ticket Insurance is a worry-free option to ensure you get a full refund for your tickets if something terrible happens last minute. We hope that never happens, but if it does you may get a refund on uncontrollable circumstances. Just review our Insurance Policy here.
    • What are the extra costs of buying tickets through Tixpire?
      • Tixpire simply adds a 5% processing fee for credit card processing and software services. There are many ways to reduce that, such as becoming a member of our exclusive VIP Pass community. All other fees are fees associated directly to the merchant selling the tickets, and those are factored into the total ticket cost. We do not control taxes and fees, so unfortunately we cannot guarantee a reduction in those costs.